If the customer is not satisfied with your product, the maximum term to request the return is stipulated in 7 calendar days from the receipt of the order. In this case the shipping and collection costs will be borne by the customer.
Before making such a return, the customer must contact our sales department
within the period indicated by e-mail [email protected], telephone +34 900 732 005
where we will indicate how to proceed with the return. No refund will be made that has not been previously communicated.
In order to accept the return, the product and its packaging must be in perfect condition, as well as keep all its accessories and original documentation. The item to be returned must be properly packed for its return.
Defective product of origin:
Once Barcodesite receives the defective product, it will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be invoiced to you, Barcodesite will take care of the freight corresponding to the return and new shipment. If you wish to make an exchange for another item, the return and new shipping costs will not be assumed by barcodesite.com.
Product that, by mistake, does not respond to the order:
Barcodesite will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.